Frequently asked questions

Can I return or exchange an item?


At this time, we do not offer refunds on purchased items but will honor exchanges that comply with our policy. Please contact us via email at shopsultryb@gmail.com prior to shipping an exchangeable item. We would like to ensure that a replacement items is available for your satisfaction. Store Credit is also available.




Can I cancel my order?


Yes, cancellations are honored if processing for your order hasn’t occurred.




When will my order be processed?


Orders that require shipping will be processed within 1-2 business days. Local pick-up orders can be processed same-day. Please await for pick-up location via email. hours.




Is local pick-up available?


Yes, local pick-up is available for customers located in Tuscaloosa, AL. Please select “Local Pick-up” at checkout for this service. Notifications will be sent for local deliveries.




When will my item(s) ship?


Orders are shipped within 24-48 hours after payment has been received. USPS tracking number will be provided via email.




Where is my order?


Your package can be tracked via tracking number provided via email. If you did not receive a tracking number please contact us at shopsultryb@gmail.com or via website chat.




Received a damaged item?


Please contact us via email at shopsultryb@gmail.com or website chat for further assistance.




What's your refund/exchange policy?


**UPDATE**

Due to COVID-19, we will not be accepting returned merchadise until further notice. We apologize for this inconvenience but we are taking neccessary precautions in keeping our company and customers safe. Due to COVID-19, we will not be accepting returned merchadise until further notice. We apologize for this inconvenience but we are taking neccessary precautions in keeping the company and customers safe.

No Refunds accepted. Exchanges are permitted for items that are received/shipped within 7 days of initial delivery. Items are to be unworn, unwashed, and in pristine condition without stains or foreign odors.

Customers are responsible for any return shipping.

Items marked as FINAL SALE are not qualified for refunds or exchanges.

Sultry B is not responsible for any lost/stolen packages.




What is an offline payment?


An offline payment is available for local customers in Tuscaloosa, AL. Payment must be sent via cash app or cash prior to/on delivery of item. NO CASH WILL BE ON HAND if change is needed. Customers are to ensure that correct total including 10% tax is paid upon delivery. If payment is not recived within 24 hours, order will be cancelled and placed back into inventory for purchase.




How do sizes run? Do you have a size chart?


Sizes generally run true-to-size but will depend on the style and material composition of each garment. Please check desciption for additional size information of each piece. You can also check the size chart on our page or DM us via our social media platforms.





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